Question 1

Where is Dolphin Explorer located?

Accepted Answer

Dolphin Explorer operates two habitats in the Dominican Republic: Dolphin Explorer (main habitat) and Dolphin Explorer Downtown. Both offer interactive dolphin programs in a safe, controlled marine environment.

Question 2

What languages does the staff speak?

Accepted Answer

Our website and reservation team support English and Spanish. On-site instructors communicate in both languages so international guests can follow the experience comfortably.

Question 3

Is Dolphin Explorer suitable for families and children?

Accepted Answer

Yes. Programs accept Adults, Children and Infants. Children and Infants must always be accompanied by an Adult. Infants are admitted free of charge.

Question 4

What programs do you offer?

Accepted Answer

We currently offer: Explorer (50 minutes), Excellence (60 minutes), Funtastic (40 minutes), Fur Seals Encounter (15 minutes) and General Admission. Each program combines dolphin or marine-mammal interaction with full habitat access.

Question 5

How long does each program last?

Accepted Answer

In-water program durations: Excellence 60 min, Explorer 50 min, Funtastic 40 min, Fur Seals Encounter 15 min. Plan to arrive earlier for check-in, briefing and changing. General Admission has no fixed in-water time — guests enjoy the habitat at their own pace.

Question 6

What is the difference between Explorer, Excellence and Funtastic?

Accepted Answer

Excellence (60 min) is our most complete dolphin program with the widest range of behaviors and one-on-one moments. Explorer (50 min) offers a deep interaction with multiple behaviors. Funtastic (40 min) is a shorter, family-friendly option focused on the most popular behaviors.

Question 7

Is the Fur Seals Encounter a swimming program?

Accepted Answer

The Fur Seals Encounter is a 15-minute close-up interaction with fur seals from a platform — it is not a swim program. It is ideal as an add-on or for guests who prefer a non-swimming experience.

Question 8

What does General Admission include?

Accepted Answer

General Admission gives you access to the habitat to enjoy facilities and watch our marine life without an in-water program. It is a great option for non-swimming companions of guests booked on a dolphin program.

Question 9

Do you offer deals or discounted packages?

Accepted Answer

Yes. Active promotions and seasonal discounts are listed on the Deals page, including offers tailored to cruise travelers booking shore excursions. Each deal shows its own terms and validity dates.

Question 10

How are tickets priced?

Accepted Answer

Prices vary by program, date and pax type (Adult, Child, Infant). Final pricing is shown on the booking widget once you pick a program, habitat and date.

Question 11

Do infants and children pay the same as adults?

Accepted Answer

No. Adults pay the full program rate. Children pay a reduced rate and must be accompanied by an Adult. Infants are admitted free and must also be accompanied by an Adult.

Question 12

In what currency are prices displayed?

Accepted Answer

Our primary currency is US Dollars (USD). You can change the displayed currency from the top bar; your selection is remembered for future visits. Final charge by the payment processor may apply your bank's exchange rate.

Question 13

Are taxes and fees included in the price shown?

Accepted Answer

Yes. The total displayed on the checkout page is the final amount you will be charged for the selected programs, including applicable taxes and fees.

Question 14

How do I book a program?

Accepted Answer

Choose your habitat, program and date from the booking widget on the home page or any program page, select the number of guests by pax type, and continue to checkout. You will receive a confirmation email once payment is approved.

Question 15

What payment methods do you accept?

Accepted Answer

Online bookings are processed through PayPal, which also lets you pay with major credit and debit cards without a PayPal account. All transactions are encrypted and secure.

Question 16

Will I receive a confirmation after booking?

Accepted Answer

Yes. Immediately after payment is approved we send a confirmation email with your reservation details to the email address you provided at checkout. If you do not see it, check your spam folder.

Question 17

Can I book for a large group?

Accepted Answer

Yes. For groups, weddings or corporate events please contact us through the Get a Quote form on the Contact Us page so we can prepare a tailored proposal.

Question 18

Can I modify or cancel my reservation?

Accepted Answer

Cancellations made 48 hours or more before your scheduled time are eligible for a refund, subject to a 10% service charge. No refund is given for cancellations made less than 48 hours in advance or for no-shows. Date changes are allowed when requested at least 48 hours ahead and are subject to availability — email reservations@dolphinexplorer.com and our Reservations Department will process your request. We cannot accept changes from third parties such as tour operators, travel agencies or hotels; for those, please contact us directly.

Question 19

Do you offer hotel pickup?

Accepted Answer

Yes, when available for your habitat. During checkout you can tick "I need transportation" and select your hotel and pickup point. Pickup times are synchronized with our transportation system to ensure accurate scheduling.

Question 20

What if my hotel is not on the list?

Accepted Answer

If you cannot find your hotel, choose the closest listed pickup point or contact Customer Service before booking so we can confirm coverage and provide an alternative meeting point.

Question 21

I am a cruise passenger — can you pick me up at the port?

Accepted Answer

Yes. We offer shore excursion options for cruise travelers. Select the cruise-line pickup option at checkout, or check the Deals page for packages designed for cruise passengers.

Question 22

What time will I be picked up?

Accepted Answer

Pickup times are assigned by hotel and program. After booking, your confirmation will reflect the scheduled pickup window. Please be ready at the lobby at least 10 minutes before the indicated time.

Question 23

How do I contact Customer Service?

Accepted Answer

You can call us at +1-809-468-2000 (Dominican Republic) or use the Contact Us page. The Customer Service & Photography tab also lets you reach our Photo and HR departments.

Question 24

Where can I read your Privacy and Cookie policies?

Accepted Answer

Our Privacy Policy, Cookie Policy and Social Media Policy are available from the footer of every page. Each policy shows its last-updated date so you always see the current version.

Question 25

I have photos taken during my visit — how do I get them?

Accepted Answer

Use the Customer Service & Photography tab on the Contact Us page and select the Photo department. Our team will help you retrieve your photo or video package.

Language

Frequently Asked Questions About Dolphin Explorer

About Dolphin Explorer

Programs & Experiences

Tickets, Pricing & Currency

Booking & Payment

Hotel Pickup & Transportation

Contact & Policies